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Delivery Details

DELIVERY OPTIONS

We deliver throughout the U.K. mainland, but currently do not send goods overseas. “Standard Delivery” is free of charge on orders over £25. Orders under £25 will have a £3 charge automatically added at checkout. This charge is non-refundable. A free of charge "Click & Collect" service is also available - see below for further details.

DESPATCH
Unless otherwise stated, goods will normally be despatched by Royal Mail within 1 to 2 working days of order (weekends & bank holidays do not classify as working days) using the Royal Mail 24 / First Class Delivery service.

An “Express Delivery” service (goods despatched within 1 working day) is available for a £7.00 supplement, this uses either Royal Mail’s “Special Delivery Next Day” or if over 2kg their "Royal Mail 24" service. We may deliver heavy items without the box/packaging if this reduces the weight to under 2kg. If goods are despatched on a Friday or the day before a bank holiday, then delivery will be made on the next working day.

Please note that delivery to certain more remote areas of U.K. may take longer than others, please refer to the Royal Mail's website for further details.

We will email a despatch confirmation to you. Whilst we endeavour to keep accurate stock records on this site, if a problem with the stock for your order arises, we will email you with an updated expected delivery date and give you the opportunity to cancel your order if this new date is unsuitable.

DELIVERY TIMES

Unless otherwise stated or you are notified to the contrary, “Standard Delivery” should take 2 to 5 working days from date of order; “Express Delivery” should take 1 to 2 working days from date of order. Please email us on info@cavesclothes.co.uk if your goods have not arrived within this time frame. We are not responsible if the customer provides an inaccurate or misleading delivery address. Refunds for non-delivery will only be issued when the Royal Mail have confirmed that the parcel has been lost. Should an item be returned to us by the Royal Mail due to an inaccurate delivery address or because it has not been collected from the local Royal Mail delivery office, then we reserve the right to charge a £5 re-delivery fee.

CLICK & COLLECT

If you opt to collect your goods from our store using our "Click & Collect" option, then we will email as soon as your order is ready for collection, which will normally be by 3 p.m. on the next working day after the date of order. When collecting your goods please bring a copy of the email with you.

Goods ordered via "Click & Collect" may be returned to our store (under this Website's standard Terms & Conditions) for exchange or refund.

Please be aware that any refund can only be issued by our website's administrator and not by our store's staff. It may take upto 10 working days to be processed by your bank or credit card company.

If goods are not collected within 21 days of date of order, then the goods will be returned to stock and we will refund your payment less a £5 or 10% (whichever is greater) re-stocking fee.